Introduction
Modern health care needs quality management. To achieve this, the government, citizens, patients, clinicians, purchasers, and providers need a variety of information about the performance of healthcare organizations. In doing so, the importance of analytical work, independent expertise, benchmarking, monitoring, and evaluation increases. Quantitative assessment of management through rating alone cannot be productive. It must necessarily be combined with qualitative indicators. The most necessary parameters for a medical institution are the quality of the structure, the quality of the process, and the quality of the result.
Discussion
Quality of structure implies organization of personnel work, qualification of medical workers, and material-technical and medicinal provision of the medical process. Analysis of structural indicators of the quality of medical services should be carried out based on surveys of providers of medical services: both studies of resources of medical institutions and surveys of medical staff. The quality of the process represents compliance with the standards of medical care and the correct choice of medical technology (Bottle & Aylin, 2021). Information about this indicator can be collected in three main ways: observation of doctor’s appointments, based on analysis of reporting information of medical institutions, and medical records (Bottle & Aylin, 2021). Quality of the final result implies economic and social efficiency, medical and demographic indicators, patients’ satisfaction with the services received, and quality of life (Wager et al., 2022). The quality of the result in healthcare can be estimated based on performance indices. The medical and economic performance indicators necessary for this purpose can be obtained from the reporting information of healthcare institutions and the data of surveys of outpatient-polyclinic and inpatient facilities.
Conclusion
Thus, both of the above indicators have advantages because they cover different areas of work. The latter corresponds to international practice and is based on the results of international studies, which makes them comparable. They include criteria for the selection of indicators and contain different criteria, which allow a stratified analysis of the work of the health care system about different groups, including unprotected groups of the population.
References
Bottle, A., & Aylin, P. (2021). Statistical methods for healthcare performance monitoring. CRC Press.
Wager, K. A., Lee, F. W., & Glaser, J. P. (2022). Health care information systems: A practical approach for health care management (5th ed.). Jossey-Bass.
