- How do I place my order for essays online?
- How will my paper be delivered to me?
- How do I contact my writer?
- My writer does not answer my messages. How can I reach him/her?
- I have ordered an essay online at Custom-Essay.org, what is the best way to communicate with you?
- Do you charge extra for delivery?
- I have a Statistics problem to be done. Can you help?
- I have an essay due in 3 hours. Can you help?
- What will be written on my check?
- What payment options does Custom-Essay.org offer?
- How does your discount system work? Are there discounts on big orders?
- My status changed to "Editing". What does it mean?
- I am waiting for more than an hour, and my status does not change to Paid, even though I submitted payment. What should I do?
- Is the writer's ID available? Where can I find it?
1. How do I place my order for essays online?
To place your online essay order, click on the button Order Now and fill out the order and registration forms. You will be asked to put in the number of pages, your study level, type of assignment, citation style, and other necessary information. Make sure you have all the instructions ready to give them to your writer. In case any questions appear, please, do not hesitate to contact our customer support team.
2. How will my paper be delivered to me?
The completed online essay order will be available for direct download through the customer care center. Also, you will be able to download your paper along with a FREE plagiarism report from the e-mail account you entered in the order form during registration.
3. How do I contact my writer?
A direct writer contact option is available at Custom-Essay.org. In order to contact your writer directly, log in, click on "My Orders", click on "Order ID", fill out our communication form and send it! It will go directly to the writer working on your essay!
4. My writer does not answer my messages. How can I reach him/her?
At Custom-Essay.org you can send two types of messages - "important" and regular ones. If you send "important messages", your writer will be penalized if a reply is not given within 24 hours. All regular messages are also read - we guarantee this and still, he/she might not always leave you a reply at once. You should understand that our online essay writers are primarily freelancers and do not have regular operational hours. Besides, you can always turn to our support team 24/7 via live chat, e-mail, or phone to resolve any problem.
5. I have ordered an essay online at Custom-Essay.org, what is the best way to communicate with you?
The easiest and most convenient way of communication is Live Chat. This option is available 24/7 at Custom-Essay.org - you will always get a response at once.
6. Do you charge extra for delivery?
We do not charge extra aside from the regular price schedule available for preview on "Pricing" in the main menu. Furthermore, we provide multiple discount options for returned clients as well as seasonal discounts. Just visit us more often to stay up-to-date and get the best deal on your online written essays.
7. I have a Statistics problem to be done. Can you help?
Well... we might. Just do not forget to contact us via Live Chat and we will see what we can do for you. Having long experience in the custom writing industry, we have developed and improved our services so that there is hardly any assignment we cannot accomplish.
8. I have an essay due in 3 hours. Can you help?
Do not hesitate to contact us in this case! If several of our in-office writers are not pressured for time, we might be able to assign your project to several writers to complete it on the spot and have your online essay delivered on time. We have had such cases before.
9. What will be written on my check?
You credit card statement will state DRI*SWREG, Inc. As to the service you were charged for, and the company you paid to, this information will not appear on the bank check.
10. What payment options does Custom-Essay.org offer?
For your convenience there are plenty of ways to pay for the paper. Some of them are by PayPal, Wire Transfer, BACS as well as ACH. Another way to pay is by phone or with a credit card - we accept all major types.
11. How does your discount system work? Are there discounts on big orders?
We have a flexible system of discounts. Every customer automatically gets a lifetime price cut starting with the first offer. There is also 5% off discount for you and a friend that you bring to our company. And there are individual discounts. If you believe you deserve a discount, contact our live support for details.
12. My status changed to "Editing". What does it mean?
The writer has completed the paper and passed it to the editing department. According to the policy of our company every paper should pass a manual editorial revision and be scanned for plagiarism before we send it to the customer. You can download your paper once the status changes to "Completed".
13. I am waiting for more than an hour, and my status does not change to Paid, even though I submitted payment. What should I do?
In cases when you wait for more than 60 minutes, it is better to ask our live support for assistance. There are several reasons why your status is not changing. But this does not happen often. Usually all information is processed and verified in less than an hour, and the status changes automatically.
14. Is the writer's ID available? Where can I find it?
If you are having problems with finding your writer's ID, ask our live support assistant for help. However, the ID is easy to find. It is available through the personal account page. Click on the order number on the communication panel to see it. If you are satisfied with the paper, you can ask for the same writer the next time you return to Custom-Essay.org.